Privacy Policy
Last Updated: January 1, 2025
At The Tea Supplier, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website theteasupplier.co.uk or make a purchase from us. By accessing or using our website, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect personal information when you interact with our website, place an order, or sign up for our newsletter. The types of information we may collect include:
- Personal Identification Information: This may include your name, email address, mailing address, phone number, and payment details (credit card, PayPal, etc.).
- Billing and Shipping Information: Information necessary to process your orders, including shipping addresses and payment details.
- Account Information: If you create an account, we may collect your username, password, and other details related to your account preferences.
- Usage Data: We may collect non-personal information about how you interact with our website, such as IP address, browser type, device information, pages visited, and timestamps.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Orders: We use your information to process and deliver your CBD tea orders, including billing, shipping, and customer support.
- To Improve Our Services: Your feedback and usage data help us improve our website, customer experience, and product offerings.
- To Send Promotional Content: If you have opted into our newsletter or marketing communications, we may use your email to send you updates, promotions, or information related to our products. You can opt-out of these communications at any time.
- To Comply with Legal Requirements: We may need to use or disclose your personal information to comply with legal obligations or in response to lawful requests by public authorities.
3. How We Protect Your Information
We take the security of your personal information seriously and implement a variety of security measures to protect it, including:
- Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive information, such as payment details, during transmission.
- Access Control: We limit access to your personal information to authorized personnel only, ensuring that it is protected from unauthorized access, alteration, or destruction.
- Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
4. Sharing Your Information
We do not sell or trade your personal information to third parties. However, we may share your information in the following cases:
- Service Providers: We may share your information with trusted third-party service providers who assist in processing payments, fulfilling orders, sending communications, and maintaining our website.
- Legal Compliance: We may disclose your information to comply with legal obligations, enforce our terms of service, or respond to lawful requests from public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that allow us to remember your preferences, improve functionality, and analyze website usage.
You can control cookie settings through your browser preferences, including disabling them if you prefer. Please note that some features of our website may not function properly if cookies are disabled.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access and Correction: You can request access to your personal information and ask us to correct any inaccuracies.
- Deletion: You may request the deletion of your personal information, subject to certain exceptions (such as retaining data for legal or accounting purposes).
- Opt-Out: You can opt-out of receiving promotional emails at any time by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us directly.
To exercise any of these rights, please contact us at info@theteasupplier.co.uk.
7. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
The Tea Supplier
Email: info@theteasupplier.co.uk